Daniel Goleman, a scholar, described four dimensions of EQ. It includes self-awareness, self-management, social awareness, and relationship management (Dong et al., 2022). Self-awareness refers to identifying and comprehending one’s emotions, strengths, and drawbacks. It helps in improving the overall performance by working on the weakness. The second dimension is self-management which entails the management of emotion and thought to achieve the set goals. For instance, managing stress through meditation is an example of a self-managing situation (Fteiha & Awwad, 2020).
Social awareness is the capability to comprehend emotions and viewpoints of others. The dimension helps in executing empathetic behavior to others after understanding their feelings and emotions in a particular situation. Relationship management entails the individual ability to manage relationships with others. It includes clear communication, building relationships, and resolving conflicts. For instance, communication with patients and healthcare professionals will help develop a good relationship by practicing EQ (Pajouyhan et al., 2019).
The scene related to the interaction between the healthcare personnel in the pediatric care unit (PICU) of St. Anthony Medical Center. In the first interaction, Christina Robledo, a respiratory therapist, interacted with two nurses, Anna Jiang, and Faith Olson, in PICU. The patient’s blood readings showed inconsistency, so Faith told Christina to call the physician to modify the treatment plan. However, Christina disagreed with Faith’s suggestion and refused to call the physician as it was unnecessary. In contrast, Anna complied with Faith to call the physician for an opinion. The lack of collaboration between Christina and the two nurses may worsen the patient’s health outcomes.
In the second interaction between Christina and the two nurses, the respiratory therapist informed the nurses of the safety precautions that the bed was not aligned, contributing to pneumonia. Christina told nurses that physicians did not include the point in patient documentation, but we worked on it to reduce the complaint. However, Anna reported that she did not find an indication in the patient’s documentation by a physician that it lowers the incidence of pneumonia. Anna asked Christina if the method had been followed there without physician instruction. Christina retaliated and informed me that even though it is not mentioned in the instruction, I am guiding you to take the necessary steps to improve patient care outcomes. Anna and Faith argued with Christina and informed her that they only followed the tasks listed in the instruction.
Christina found it offensive and said that raising the bed level was a simple practice that improved the patient’s condition. The sole reason is to prevent pneumonia. Faith retaliated that they would not follow the guidelines out of the books. Christina lost her temper and said we could not have nurses following instructions from a poor RT. Do whatever you want, but the main reason is to align to the bed to prevent pneumonia.
According to the scenario, the first interaction informed that Christina did not show compliance with the nurse’s suggestion to call the physician. Christina seems to struggle with “self-awareness,” as she claims she knows what she is doing. The statement makes the nurse Faith and Anna speechless, and they find the dominating behavior of Christina as Christina opposes their suggestion to call a physician to monitor the patient.
Christina suggested raising the bed level to prevent pneumonia in the second interaction. Still, nurses replied that they did not find any indication to do so in the patient documentation. The reply to offended Christina, and she showed aggressive behavior towards nurses, which showed a lack of social awareness and relationship management dimensions of EQ.
The nurses employed EQ skills and they used self-management skills when Christina acted aggressively. Self-management helped the nurses stay calm and respond professionally. The missing element of EQ was relationship management. The disagreement between the respiratory therapist and the two nurses needed effective communication to resolve the conflict. Nevertheless, the two parties stuck to their opinions which deterred them from producing a common decision. If both parties used EQ skills appropriately, they could solve the challenging situation.
After comprehending the dimension of EQ, I self-evaluated my skills. I have worked
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